Frequently asked Questions
CRYSTAL BOTTLE
What types of crystals are used in your water bottles?
Our bottles are made with a variety of crystals including amethyst, rose quartz, clear quartz, and black tourmaline. Each crystal is chosen for its unique healing properties and aesthetic appeal.
How do I clean my crystal water bottle?
To clean your crystal water bottle, simply remove the crystal chamber and wash the bottle with warm soapy water. We recommend cleaning the crystals gently by wiping them with a soft cloth. Avoid using harsh chemicals.
Can I use the bottle with hot beverages?
We recommend using the crystal water bottle with cold or room-temperature water only. Hot beverages may damage the crystals and affect the bottle’s overall durability. Please check the product care instructions for specific guidelines.
Do the crystals really have healing properties?
While there is no scientific evidence to prove the healing effects of crystals, many users report feeling a sense of calm, focus, and energy when using crystal water bottles. Each crystal is believed to carry unique energetic properties that can promote well-being.
How do I use my ELEVATE Crystal Water Bottle?
What is the bottle made of?
How much water does the ELEVATE Crystal Water Bottle hold?
The bottle holds 550ml or 18 ounces of water, making it perfect for on-the-go hydration.
Are all crystals the same size?
Each crystal is unique and may vary slightly in shape and size, adding a personal touch to your bottle.
Is the bottle dishwasher safe?
The glass bottle is dishwasher safe, but the crystal base and lid should be washed by hand using warm water and all-natural soap to maintain their integrity.
Returns
What is your return policy?
We accept returns within 14 days from date of purchase and only if items are in a brand new, saleable condition and are unused, unworn, unwashed and undamaged. To initiate a return, please contact us at elevategemelixir@gmail.com. Note that return shipping costs are the responsibility of the customer.
Shipping
Do you ship internationally?
Yes, we ship internationally from France! Wherever you are in the world, we’ll deliver your ELEVATE Crystal Water Bottle to your doorstep.
How will I know when my order has shipped?
Once your order is shipped, you’ll receive an email confirmation with a tracking number so you can follow your package every step of the way.
How long does shipping take?
Shipping times vary depending on your location. Orders within Europe typically arrive within 5–12 business days, while international orders may take 10–20 business days. Please note that customs processing may occasionally cause delays.
